Shipping Times
| Countries | Shipping Time | Price |
|---|---|---|
| Latvia, Lithuania | 2-3 days | Free |
| Belgium, Netherlands, Austria, Estonia | 2-4 days | Free |
| Germany, Slovakia, Finland, Luxembourg, France, Croatia, Italy, Spain, Ireland, Slovenia | 4-7 days | Free |
| Portugal, Greece | 6-8 days | Free |
*At checkout, you’ll be able to select your delivery country.
Shipping
Which countries do you ship to?
We currently ship to 20 EU countries:
- Spain 🇪🇸
- France 🇫🇷
- Germany 🇩🇪
- Netherlands 🇳🇱
- Latvia 🇱🇻
- Lithuania 🇱🇹
- Estonia 🇪🇪
- Austria 🇦🇹
- Belgium 🇧🇪
- Italy 🇮🇹
- Portugal 🇵🇹
- Slovakia 🇸🇰
- Slovenia 🇸🇮
- Finland 🇫🇮
- Ireland 🇮🇪
- Croatia 🇭🇷
- Greece 🇬🇷
- Cyprus 🇨🇾
- Malta 🇲🇹
- Luxembourg 🇱🇺
All orders are shipped from within the European Union, ensuring smooth delivery with no customs duties. We always aim to get your products to you as quickly as possible
How long does delivery take?
Delivery times shown in the table and at checkout are estimates and may vary depending on your location and courier availability.
Please note that delays can occasionally occur due to factors beyond our control, including high-demand periods, courier delays, strikes or unforeseen circumstances. Once an order has been dispatched, force. skincare cannot be held responsible for delivery delays caused by the shipping carrier.
Which courier do you use for deliveries?
We ship all orders with FedEx, a trusted premium courier, to ensure fast, reliable and secure delivery across the EU. You’ll receive full tracking details as soon as your order is dispatched.
When will my order be shipped?
Once you place an order, you’ll receive a confirmation email confirming that your purchase has been successfully registered in our system.
Processing time:
Orders placed Monday to Friday are typically packed and dispatched from our warehouse within 24–48 hours.
During high-demand periods (such as launches, promotions or seasonal peaks), processing may take slightly longer but we always work hard to ship your order as fast as possible.
As soon as your order is prepared and shipped, you’ll receive a shipping confirmation email with your tracking details.
What if I entered the wrong shipping information?
Please make sure all shipping details entered at checkout are complete and accurate.
Force. skincare cannot be held responsible for delivery issues caused by incorrect or incomplete information (such as wrong address, missing phone number, name etc.).
Orders affected by incorrect details may experience delays or failed delivery.
Can I cancel my order?
Once an order is placed, it enters our automated fulfillment system and cannot be changed or cancelled (address, items, etc.).
If you made a mistake, please contact us immediately at hello@forceskincare.com
We can’t guarantee changes, but we’ll try our best to help before the order ships.
Returns Policy
30-Day Money-Back Guarantee
We want you to truly love our skincare. If you’re not satisfied with your first purchase, you can request a refund within 30 days of delivery.
Eligibility
Our 30-day money-back guarantee applies to:
- First order only (one order per customer)
- Products purchased directly from forceskincare.com
- Requests submitted within 30 days of delivery date
Product condition
Because skincare is a personal care product, we understand items may be opened and tested. However:
- The product must not be excessively used
- The majority of the product must remain in the container
- We reserve the right to refuse refunds in cases of abuse of the policy
How to request a refund
To start a refund request, please contact us at: hello@forceskincare.com
Include:
- Your order number
- The product(s) you tried
- A short note about your experience (this helps us improve)
Our team will review your request and guide you through the next steps.
Refund details
- Refunds are issued to the original payment method
- Shipping costs are non-refundable
- Gift cards are non-refundable
How do I start a return?
Simply email us at hello@forceskincare.com with your order number and reason for return. Our team will provide you with return instructions and the return address.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer.
You can return the item using your preferred courier service or local post office.
Please note: returns sent with unpaid postage will not be accepted.
When will I receive my refund?
Once your return is received and inspected, we’ll email you to confirm whether your refund has been approved.
If approved, your refund will be issued to the original payment method used at checkout.
Processing times may vary depending on your bank or payment provider, but refunds are usually completed within a few business days after approval.
How will I receive my refund?
All approved refunds are issued via the same payment method used for your original purchase.
What if my refund is late or missing?
If you haven’t received your refund yet:
- Please check your bank account again
- Contact your credit card provider, processing times may vary
- Contact your bank, as additional processing time may apply
If you’ve done all of the above and still haven’t received your refund, please contact us at hello@forceskincare.com and we’ll be happy to assist.
